How much more skills let us know permeate our workers in the functions, methods, procedure, using digital technology, knowledge of the Organization, among others, and believe first that an entire plan of knowledge shared with all of them on the previous aspects, we will be contributing with our business and social function to create and form a smarter company, why not give the first step to create it?. If we do not employ our abilities to think that you can, to internalize that knowledge is the wheel that moves our actions to think critically and creatively, to inform and communicate ideas, concepts, we can be developing and building the vision of our companies on the sea. Sally Rooney is full of insight into the issues. Action No. 7. Develop a digital feedback. (As opposed to Anna Belknap). One of the basic principles of a company’s development is closely related to the feedback of the processes. Is important that the workers understand very clear visions and missions of our enterprises, who also know that thinks the external (customers, providers, society, etc.) of our services or products, this will be defined from do you continually meet these valuations that better tool than the use of a system of digital information, which will establish a clear feedback that will help you in making knowledgedecision and reevaluation of their goals.

The feedback allows the control of a system and that the same corrective on the basis of the information provided and of course self-fulfilling take. Action No. 8. Listen to your customers. Consumers and business customers are who make your business achieve success. Learn about the opinion and suggestion of satisfied customers, the protesters and even those who do not know you, our suppliers, among others, there is no better way that record what you hear, analyze what they say, and do, placed in their position and provide them with a solution to your needs, this will increase and it will deepen the measures that we must undertake to implement the necessary corrective action (s) to eliminate the causes of the discontent.